Have A Question? Want More Info?

Purchasing a new fence is a big decision, and you may have questions that you have not found the answer to on our site. We’ve included the answers to some questions that we are frequently asked by our customers, but please feel free to call us (940)220-9099 or email us at info@abetterfencecompany.com if you have any other questions. We are happy to help, let us know if there is anything we can do to make this process easier for you!

What Types of Fencing Do You Offer?

We Offer the Following Types of Fences:

(click to learn more about each fence style)

Wood Fences

Horizontal Style Wood Fences

Metal Fences (wrought iron)

Ranch Style Fences

Do I Have To Be There In Order To Get an Estimate?

This is a popular question, and while it does seem simple enough to explain over the phone what you want, we have found over the years that it is best to meet with you in person and go over exactly which part of the fence you are wanting to replace, where the new fence will go, etc. There are many options to go over as well, that will dramatically impact the cost of your new fence, anywhere from $5-$10 per ft. We understand that your time is valuable and that you would probably rather not take time away from your busy schedule, but meeting with us in person for the initial estimate will help get your project started faster and completed without any holdups. Although it is possible in some cases to give you a rough estimate without you being present, in order to give you a firm price and sign a contract with you, we will at some point have to meet with you to confirm all of the details to make sure that we are giving you exactly what you want, and that you understand exactly what you are paying for. 

Is There Anything I Need To Do In Order To Replace My Fence?

We try to make this process as seamless and hassle free for you as possible. We deal with cities in DFW on a daily basis and are familiar with the codes and ordinances for each city. We

Land Plat Survey

have a person on our staff dedicated entirely to working with the city for each project who handles the permit process from start to finish. All you have to do is provide us with a copy of your land survey (usually included with the paperwork you received when you closed on your home), and we will handle it from there!

If you are part of an HOA that requires approval for your project, we can provide you with drawings, pictures, or other details they may need in order to give their approval, however we do not deal with Homeowners Associations directly.

Also, in order to ensure that public lines such as electric, gas and water are not damaged, we place a call to 811 before we start a project, so that they can come out and mark the lines prior to installation. Texas 811 does NOT mark lines that are owned by you! For example, if you have electric or water lines that run to your pool or outdoor kitchen, or an underground sprinkler system, they will not mark these lines! Although we are as careful as possible while digging the holes for the posts, we have no way of knowing whats underground unless it is marked. If you know where these lines are and mark them with flags or spray paint prior to installation, we will “hand-dig” these areas if necessary in order to avoid damaging these lines.

Does A Better Fence Company Use Subcontractors?

This is a very common question, and a concern to many customers. As a homeowner, you want to know for sure that the people who will be at your home are background checked and drug tested, and that you and your family are safe while they are there working. You also want to know that the people who are doing the work are qualified, and that they are insured so that you will not assume any liability.

A Better Fence Company does not typically use subcontractors. While there are some circumstances where it may be necessary to have a subcontractor onsite working with our team (a licensed electrician for example), we are very selective about the people that we bring to your home, and there will be a supervisor from A Better Fence Company at every job site during the project. The representative that you met with initially will be there at the beginning of the project to introduce you to the supervisor and make sure that everything is installed as it was agreed upon, and will also do a final inspection with the supervisor before performing a final walkthrough with you, the homeowner. We believe that when you hire a fence company, as the customer, you should not have feel like you are a supervisor or project manager.

Is A Better Fence Company Insured?
Yes! We are insured for $2 Million, and are happy to provide a copy of our General Liability insurance upon request.
Do You Offer Vinyl Fencing?

We do not offer vinyl fencing. The reason we do not offer vinyl fencing is that we can not confidently stand behind the quality of this type of fencing. We can’t call ourselves “A Better Fence Company” and also deliver what we feel to be a low quality finished product that may not last. There are many advances made in the fencing industry, and if we find a vinyl fence product in the future that we are sure we can stand behind, we may begin to offer it.

What Type of Fence Will Last the Longest?

We offer three types of fences that will last at least 30 years or more with regular maintenance. Our premium cedar fence and our premium privacy fence will both last at least 30 years if they are properly maintained. Also our metal fences will last 30 years or longer with regular maintenance.

What Maintenance Will My New Fence Require?

Wood Fences

In order to get the most life out of your new fence, we recommend that you have the fence stained initially. We do offer pre-stained pickets for our cedar fences, but if you do not want to go with that option, your fence should be stained approximately 4-6 weeks after installation. Some companies will stain a new fence immediately after installation, but that does allow enough time for the wood to properly cure which will impact the stain’s ability to protect the fence and also will not last as long. We also recommend that you stain your wood fence every 2-3 years with an oil based stain.

Wrought Iron (Metal) Fences

Metal fences are known for being low maintenance, making them a popular alternative to wood fences. An occasional rinse with a hose will keep your metal fence looking new, and as you are doing this, keep an eye out for chipped paint or rust. As soon as you see this start to happen, have some touch up paint applied to the chipped areas, and if there is rust starting to form, have it addressed as soon as possible. If you have your metal fence installed by a professional, you shouldn’t start to see these issues until several years after installation. 

 

Jimmy